The Life of a Twitter Gaffe

Here is a very short post about an enormous Twitter Gaffe, along with a short set of suggestions for minimising the risks of this occurring.

The Gaffe

During a period when over a million people were marching in Paris, following a series of terrorist attacks, a woman on Twitter hit the ‘Tweet’ button & published this message to the world:

You’ll notice a few things there. Firstly, the user has ‘Cllr’ in her name – short for ‘Councillor'; secondly her Twitter ID contains ‘Labour’, as in the political party. Thirdly, and most importantly:If you followed the events of the Paris Attacks, you will know the three names she’s used in the tweet itself:

  • The first, ‘Charlie’, is the first name of the magazine where several members of staff were murdered by terrorists.
  • The third, ‘Ahmed’, is the first name of a Muslim police officer who was also murdered by terrorists.
  • The second, ‘Kouachi’, is the surname of two of the terrorists.

If you look into ‘Cllr Anita Ward’s bio, you’ll see one of her listed jobs is Chairman of Birmingham County Royal British Legion, so it was a 99.9999% certainty that she did not actually mean to support ‘#JeSuisKouachi’. In other words, an enormous gaffe: She had included the name of the murderers accidentally in a tweet which otherwise looked very well intended.

The tweet was live for about 40 minutes, before it was deleted with an apology that read “Major Major Balls up this afternoon on twitter. Apols if I have offended anyone. #tag pressed in error.”

40 minutes later was another apology: “I get it & I am sorry!! Most of all to the families of those killed and to my son injured in Afghanistan fighting these type of people.”

The Response

The reason for two apologies was that hundreds of people were now angrily tweeting their disgust at ‘Cllr Anita Ward’, despite her apologies.

And of course, they continued further, with others posting the tweet without the context of her apology, and various others making political statements hanging off it:

And eventually it reached ‘The Eggs’ – Twitter accounts from users who use it so little they don’t change their avatars from the default or, in some cases, accounts set up purely to argue with particular issues without displaying the real owner’s details:

To anyone who uses Twitter very regularly on a range of devices, it was fairly obvious what had likely occurred here: “that looks like an autocomplete error”.

How the Error Occurred

There are 2 types of autocomplete errors on Twitter:

  1. Autocompleted text from your phone’s dictionary itself.
  2. Autocompleted hashtags & usernames, which the Twitter app often nudges you to use.

The latter is less common, and those who do not use Twitter regularly may not be familiar with this. Here’s an example of how they occur. Here I’ve simply entered ‘#jesuis’ into Twitter’s ‘Search’ box:

You can see there, the third hashtag it is encouraging me to click is ‘#JeSuisKouachi’, the same term as ‘Cllr Anita Ward’ had used in her tweet. Ie, it appears she clicked that in error, added the correct hashtag after it, but failed to delete the very offensive erroneous hashtag before publishing the tweet.

An absolutely enormous gaffe, created by a small error in using Twitter’s user interface.

6 Lessons

Lessons we can learn from this:

  1. Do read your tweets before you hit the ‘tweet’ button. That sounds obvious, but using twitter sometimes feels a little like speaking, and we do not usually rehearse what we’re about to say in our heads before we start talking.
  2. Be particularly careful with hashtags & usernames where you’ve simply clicked an autocompleted suggestion. Autosuggestions, and other algorithms, do not understand the nuances humans do.
  3. Keep an eye on your notifications after you’ve posted a tweet. In the above instance, it was live for 40 minutes, despite her receiving replies within a few minutes questioning it. The faster an error is corrected, the lower the likelihood of it ‘going viral’.
  4. Understand that deleted tweets live on – replies & screengrabs don’t disappear.
  5. Even if you apologise & explain, some will not understand the apology, some will question it, some will simply ignore it & use their preferred interpretation to make their own points. (even if they make many errors themselves – as per some of the tweets above containing typos et cetera)
  6. If your Twitter bio denotes your allegiance to a political party, football club, or anything else with tribal supporters, expect that to feature among the reaction to any large errors you make.

Do leave any other thoughts in comments below, and do share this if you think others would find it useful.

The Apprentice: 5 Basic Digital Marketing Errors from @Lord_Sugar’s New Company

The latest series of ‘The Apprentice’ just came to an end in the UK and, if you were among those following, you’ll know the winner was a man called Mark Wright, who gained a £250,000 investment (roughly $400k for any Americans reading), to spend launching a Digital Marketing Agency.

Not an original idea, but sensible nonetheless:

  • Digital marketing has grown hugely over the last 15 years, and is still very much on the up.
  • Mark – the winner – worked for a digital marketing agency for 18 months, and thus he should have some knowledge of the industry (or, at the very least, know how selling services works within a certain segment of the industry).
  • Finally, Alan Sugar is a big brand capable of reaching the small businesses to whom Mark is planning to sell his services.

Surprising therefore that shortly after the show I conducted a straw poll of digital marketers asking if the £250,0000 went to the right person. After 40 minutes, the response looked like this:

The show was very entertaining, and there were plenty of positives about it, but one of the most notable elements was the number of basic Digital Marketing errors they made. Here is a selection of 5 glaring errors that may help answer why so many felt Alan Sugar may have made the wrong call.

(For fairness purposes, it’s worth disclosing that I’ve worked in digital marketing for 15 years or so, have worked with probably a few dozen digital agencies across that period, and know a couple of people who appeared on the show)

Error 1. No Available Domain Name.

The winning business idea was a Digital Marketing Agency called “Climb Online“. It’s not always a deal breaker if you miss out on the ideal domain name, but it certainly helps. Sadly, neither ‘ClimbOnline.com’ or ‘ClimbOnline.co.uk’ are available: they’re both already owned by rock climbing sites. The rules of The Apprentice meant they weren’t allowed to research this while the episode was being recorded, so you may say it’s excusable to have picked a company name without securing the domain. But, of course, Mark should have had this idea in his head for the entire series, and could have therefore done a few minutes research beforehand and bought a couple of relevant domains.

(Incidentally, the business Mark previously worked for was ‘Reach Local'; ‘Climb’ and ‘Reach’ are vaguely similar, and the business was of course also a Digital Marketing Agency offering similar services to his idea. On the one hand that means it’s a proven idea; on the other hand it doesn’t sound particularly original).

Error 2. Giving Away The Winner.

While ‘climbonline.co.uk’ and ‘climbonline.com’ were gone, it seems The Apprentice team did manage to register ‘climb-online.co.uk’ (and .com). In doing so, they also gave the game away somewhat for anyone savvy enough to check. Alan Sugar is of course ‘Alan Michael Sugar’. He owns various companies: Amstrad, Amsprop, Amstar, Amstique, etc. It does not therefore take a genius to spot it’s him that’s purchased ‘climb-online.co.uk':

If they’d wanted, they could have registered a couple of ‘red herring’ domains for the other contestant, but sadly they did not appear to have done that. This basically meant quite a few people figured out the winner early on into the episode. As a side-note along with this, hyphenated domain names are generally seen as harder to make work than those without hyphens (they tend to sell for roughly 1/10th the cost of those without hyphens).

Error 3. Missed Opportunities.

The Apprentice is one of the most watched shows on TV. The final itself generates millions of views, and reams of other coverage on TV news, newspapers, etc. If you were in the process of launching a Digital Marketing Agency, you’d think you may want to capitalise on that absolutely enormous opportunity. Let’s do a little maths:

  • A figure of £3,000 a month was mentioned for ‘Climb Online’s services. (or £36,000 a year)
  • The opening episode of The Apprentice got 6.6 million viewers this year.
  • The investment amount was £250,000.
  • £36,000 x 7 = £252,000.

Therefore, Mark needed only to create 7 customers who would last a year to cover the investment amount (of course this excludes costs, etc, but a rough target to aim for). That’s roughly 0.0001% of the viewers of the show. Surely a quick website with a big “Interested in our Digital Marketing Services?” email address form could manage that…

In reality very little happened.

Alan Sugar gave his usual commentary throughout the show on Twitter, and in doing so managed to get 50,000 extra followers for Mark (who only very recently joined twitter). A few of the more basic missed opportunities included:

  • Neither Mark nor Lord Sugar mentioned the company website at any point.
  • A Google search for the company name didn’t yield any results related to their company.
  • There’s no link in Mark’s twitter bio to the company.

Despite registering those domain names months ago, there was no website available at the end of the show. And, the day after the show, as all of the press stories land, the domain names still look like this:

(for anyone unaware, that’s the standard page that goes live when the domain was purchased).

In other words, millions of people watched a TV show that told them “hey, this guy is offering Digital Marketing Services”, but if you took a look online – the realm of digital marketing – you’d find nothing at all to back any of this up. As a reminder: the winner, Mark, previously worked for a Digital Marketing agency that specialised in lead generation – you would expect him to have set up at least some sort of method of gathering leads for his new business. Ironically, the ‘loser’ did a slightly better job: she at least set up a twitter account for her company (even if the website was still ‘coming soon’).

(update: a few people have mentioned the BBC’s guidelines around promotion. I don’t think that would have precluded them from launching a website, but do feel free to read here & let me know what you think: http://www.bbc.co.uk/editorialguidelines/page/guidance-conflicts-advertising)

Error 4. Company Name Clarity

The company name used in the show was “Climb Online”. Millions of members of the British public are now (at least vaguely) aware of that name. It’s the kind of exposure you literally cannot buy (despite the domain name blunder), and Mark is still tweeting referring to it by that name (even if he doesn’t quite know how to share an image in the correct orientation):

Despite all of that, he seems to have registered – and be trading under – a different business name (“Wrighton Digital Ltd”). Here’s his directorship record from DueDil:

Note the company name there, ‘Wrighton Digital Ltd’. Alongside that, a couple of people who apparently either know Mark, or were involved with the show have mentioned this is his new brand:

If you hunt around, there are various other references to this. There’s an ‘Avon Coaches’ website that claims to be ‘Powered by Wrighton Digital’, and a few forums reference the business:

Of course, that may simply have been a temporary cover story to avoid the result leaking to the press, but a simple announcement would clear it all up & generate a ton of press, links, etc for the real business. There are 3 possible alternatives there:

  1. It’s a cover story, and the business will be called Climb Online. In which case it’s madness that they didn’t have the site ready to go at the end of the show at ‘climb-online.com’ or .co.uk.
  2. They have gone for a rebrand, and it will no longer be called Climb Online. In which case it’s madness that they didn’t mention this at the end of the show, or at least announce it on twitter & run some Google ads against the phrase ‘climb online’ to communicate the new name to anyone who searched for the name.
  3. This is something Mark’s running by himself, under the radar. Unlikely I think.

Whichever the answer, it would be very easy to have fixed this.

Error 5. Nabbed Twitter Account.

The next clanger here is on a level similar to some of the above: a fairly fundamental error that would have been easy to avoid with a bit of foresight.

  • twitter.com/climbonline is, of course, already taken (and they say they’re not going to hand it over)
  • twitter.com/climb_online was registered by someone after the final.
  • twitter.com/wrightondigital was registered by someone after the final.

Neither of the newly registered accounts appear to be owned by Mark Wright, or Alan Sugar. It would have been simple to register either/both for anyone who knew the business name beforehand (ie. Mark or Alan!)

 Summary

Of course, it’s a TV show & meant for entertainment rather than to display ‘best practice’. There were probably lots of restrictions on what could/could not be done for the purpose of keeping the winner secret. And, of course, there are always going to be errors in something like this & that’s fine, but the errors pointed out here are fairly basic. There were dozens more errors & omissions surrounding this, but those are barely worth mentioning alongside the above.

All of this is a shame from 2 points of view:

  1. It’s great when Digital Marketing makes it into the mainstream. It would be even better if this were represented in a 100% positive light, which these basic errors do not assist.
  2. If Mark had got things right, he could quite easily have gathered enough interest to cover the £250,000 investment immediately. Instead, it seems he’ll go down the old school sales route (he came across as an extremely able salesperson). That’s completely fine, but it’s very sad that a digital marketing business would fail to cover the digital marketing basics above.

Ironically, in the post-show interviews, Alan Sugar said one of the reasons he chose to hire the winner was that Google UK’s MD had advised him to do so. It seems he wasn’t aware that the person he was talking about had left Google in the intervening period.

Very good luck to them both, and I hope the show has inspired many more people into digital marketing. Do leave any comments below, or share this post with others if you think they’d find it useful.

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Which Political Parties Should be Invited to Take Part in TV Debates?

Four of the UK’s largest broadcasters have announced plans for a series of leadership debates prior to the next general election. The BBC, ITV, Sky and Channel 4 plan to hold 3 debates:

  • One with the Conservative & Labour parties.
  • One with those parties plus the Liberal Democrats.
  • One with Conservative, Labour, Lib Dem, and UKIP.

Their belief appears to be that this is what the public wants. I was not sure whether that was the case, therefore I carried out a poll of just over 1,000 people to find out. I gave the options of the above, plus a fourth option “All parties with at least one MP”.

The Overall Results

Here is the result of a survey of 1,003 people within the UK, asking the following question:

“Which political parties should be invited to appear in televised leadership debates ahead of the 2015 General Election?”

 

In summary, here is the breakdown, weighted to match the internet population of the UK:

As you can see, this is a significant result.

  • Just 10% opted for the 2 main parties alone.
  • Even less wished for the 2 main parties plus the Lib Dems.
  • The first 3 options combined make up the 3 debates planned by the BBC, ITV, Sky and Channel 4. Even when totaled up, these 3 options still form less than 50% of respondents’ preferred opion.
  • Well over half of respondents wish for all parties with at least one MP to be invited to the leadership debates.

Summary: Respondents to a poll of over 1,000 people in the UK want all parties with at least one MP to be invited to televised leadership debates.

Split by gender, the result looked as follows:

Result from Women

Result from Men

In summary: If we accept the poll as anywhere near representative of broader opinion, t is clear that the population of the UK would favour all parties with at least one MP be invited to appear in televised debates. At the time of writing those are as follows:

 

Appendix: Further Details

The survey was carried out between 14-16 October 2014. Users were surveyed while browsing websites. The breakdown of websites where users were asked the question was as follows:

  • News: 29.6%
  • Mobile: 18.9%
  • Arts & Entertainment: 17.1%
  • Other: 34.3%

Here is the makeup of the responding group, and their bias +/- the overall internet population of the UK:

If you’d like further details, drop a comment below or do get in touch. If you find this useful or interesting, please do share it with others.

Is the Cookie Law Being Enforced in the UK?

In 2012, “the cookie law” was implemented in the UK (it was actually a year earlier, but UK organisations were given a year’s grace period). I put in a ‘Freedom of Information’ request to the Information Commissioner’s office to see how they’re currently enforcing the law. Ashley Duffy (Lead Information Access Officer at the ICO) very kindly responded.

This post has a little bit of preamble, the numbers on how many ‘concerns’ have been raised about cookies by members of the public, detail on how the ICO has generally responded, and a summary.

Cookie Law?

The law essentially says you must tell your users prominently if your site is using cookies. Of course, by 2012 when the law began being enforced, almost every site on the web was using cookies, and therefore this meant every business in the UK rushed to do something to try and understand their requirements and comply with this new law. The Information Commissioner’s Office (who are responsible for policing this in the UK) flipped & flopped a little bit on what was acceptable for sites to do to gain consent that their visitors were happy to be tracked via cookies, but eventually agreed that ‘implied’ consent was a valid way for sites to achieve this. This is the approach that virtually every UK site now follows.

Here’s the ICO’s bullet-point guidance on what ‘implied consent’ means:

Some sites choose to take that to mean “we have to place a strip across the top of the site telling everyone”, some read it as “we just have to have a link in the footer that says “cookies”, etc. In summary though – it means almost without exception, sites in the UK place cookies without the user taking a specific ‘explicit’ action to say they’re happy with that. In other countries this is much harsher – for example in France many sites avoid placing any cookies until the user has either accepted, or clicked/scrolled on a page.

Enforcement: The Numbers

The Information Commissioner’s office very kindly replied to a Freedom of Information request I put in, asking for a breakdown of complaints & their response so far. They publish much of this info on their website, but it’s a tiny bit out of date & missing one or two answers. Here is the number of complaints (they refer to a complaint as a ‘concern’) that have been expressed to the Information Commissioner’s office, broken down over the last few years:

In other words, there have been a total of 1,023 ‘concerns’ raised by members of the public in the time since the law began being enforced. The number has dropped over time, with more than 50% of all complaints happening in the first 6 months after enforcement began, and only 7% of complaints in the last 6 months.

As context, the ICO received 47,465 ‘concerns’ about unwanted marketing communications between April & June 2014. In other words – if you’ve been doing the maths there, you’ll have noticed these 2 key stats:

  • Between July & September there was roughly only 1 complaint every 3 days.
  • Between April & June (all being equal) – it  was 1,249x more likely for a company to be complained about as a result of marketing communications than as a result of improperly informing users about cookies.

The ICO Response

The ICO give a good level of detail breaking down the above ‘concerns’ and their response:

  • Among the 1,023 complaints, there were 52 sites which were complained about more than once.
  • Following the 1,023 complaints since the ‘cookie law’ rolled out, the ICO say they have written to 275 organisations “where a complaint has been received about a website”. Absolutely no formal action has been taken (ie. no prosecution, fine, etc).
  • “27 larger sites have been investigated. We have prioritised those sites that are most-frequently visited by UK individuals (sites ranked within the top 200 most-visited in the UK). We have rated these sites as red, amber or green depending on the steps taken towards compliance. Currently all of these sites fall within the green category.”

The red/amber/green categories are as follows:

  • Red: The site hasn’t taken any steps to comply.
  • Amber: The site has taken some steps, but the ICO consider it ‘non-compliant’.
  • Green: “Significant steps taken to make users aware cookies are in use and obtain consent.”

Here’s a chart directly from the ICO showing the history of their classification for websites they’ve investigated. These are the group within their priority ‘top 200 most-visited in the UK’ about whom they’ve had complaints & have investigated:

As you can see, only one site among those has ever been in the red bracket, and all have moved into the “significant steps taken to make users aware cookies are in use and obtain consent” bucket. Ie: It looks like nobody’s ever been in any real trouble with the ICO in relation to cookies. I clarified this by asking for the number of sites prosecuted, or  where other action was taken against a site for the non-compliance of the cookie law, to which the response was:

“We have not had to take any formal action to date, instead we have used informal methods to secure compliance such as through correspondence and compliance meetings.”

That is the key line in this post really: nobody has been charged with anything in the UK, nobody has been fined, the ICO has simply worked with them to get them to a state where they’re happy that users have given ‘implied consent’ that they’re happy for sites to set cookies.

Summary:

In summary, and in answer to the question in the headline:

  • Yes, the “cookie law” is being enforced.
  • It is most definitely not a high priority within the Information Commissioner’s Office. (they do not have a single member of full time staff assigned to it, for example)
  • ‘Enforcement’ so far has simply meant: take complaints from the public, prioritise them based on the scale of reach of the site concerned, contact organisations to ask them to take steps toward compliance, check whether they have done that.

Based on the extremely low number of complaints they’ve received, I’d say the ICO are doing a really good job of matching the response to the actual level of interest from the public: the general public does not seem fussed about this issue at all (for better or worse), or they are broadly happy with the way it’s presented by sites.

Finally, with the obvious caveats that the ICO could change their policies if they wish, and that I am not offering legal advice:

  • From a business perspective: if you’re not among the 200 most visited sites in the UK, it seems you’re likely to be lower priority from the ICO’s point of view.
  • Even among the top most visited sites, as long as you’ve taken steps toward compliance & you’re willing to cooperate and take more, you are likely (literally) to be able to achieve a green light.

How Google are Pivoting Brand Searches Into AdWords Profits

Google have been rolling out “Sitelinks Search Boxes” for many sites recently. These have existed for years, but on a very, very limited number of sites, and without any auto-complete functionality. These are useful from a user point of view but – something that has not been spoken about particularly – they also provide a big potential new revenue opportunity for Google. Here’s an example of how Google are using Sitelinks Search Boxes to turn a search for ‘ASOS’ into a potential click on an ad for the much more revenue-friendly term ‘Dresses': Here’s the user journey there, in case you find that difficult to follow:

  1. The user searches for ‘ASOS’.
  2. Google show the search results page for ASOS.
  3. The user sees the ‘search within asos’ box and types ‘dresses’
  4. Google takes the user to a search results page where the organic results are all from ASOS’ site, but the ads are all from competitors.

That means:

  • From Google’s point of view, a search term where they could expect a very small amount of ad spend in the past (brand search cost per click direct to the brand site is usually very low) has suddenly turned into a big revenue opportunity.  They of course have the ability to ‘autocomplete’ that search box with any terms they choose, and to populate ads in any way they choose on the page afterward.
  • From the main brand’s point of view (ASOS in this case), suddenly their brand search – a page where they’ll have spent lots of time, effort, and money to try and ensure they fully ‘own’ has the potential to drive customers to competitors.
  • From the secondary brands’ position (in this case Net-a-Porter & John Lewis), this is an opportunity to ‘steal’ a customer who had been searching specifically for another brand.

Additional Examples

On some searches there are no ads at present, on others there are simply sidebar ads, but on some – like the example below found by Mark Pinkerton – competitor ads are placed above the main brand:

And below is perhaps a more controversial example. Interflora fought a long battle with Marks & Spencer, based around Google Adwords, and their perception that M&S were unfairly gaining customers off the back of their brand. I triggered the below by searching Google for ‘Interflora’, then searching for ‘flowers’ in the sitelinks search box (the exact wording on the sitelinks search box is ‘Results from interflora.co.uk’). I suspect Interflora would not be delighted by this.

Potential Protection

For brands particularly worried about this, there is some potential protection. As suggested by Peter Wilson, it is possible to set things up so that the sitelinks search box delivers users to your own internal search, rather than to another google results page. Here’s an example of the instructions to achieve that:

Ramifications

Multiply this across the tens of thousands of brands where Google is enabling these Sitelinks Search Boxes, and – assuming users take advantage of them – is likely to be a big revenue driver for Google, a big opportunity for some brands to target their competitors, and a cost for others to protect their own brands.

It will be interesting to see the impacts of this, especially tied with Google recently removing the ability to exactly target particular phrases. Do leave any thoughts below, or share this with others if you think they would find it interesting or useful.

 

Footnotes:

I updated this post to add extra examples from Mark Pinkerton (chelsea boots), Peter Wilson (how to protect), and Geoff Losse (interflora).

What Would Happen if you Flipped the Scotland #indyref Question?

The Scotland referendum question is worded like this:

“Should Scotland be an independent country?”

As a result, the “Independent Scotland” campaigners are called the “Yes” camp, and those who want the UK to stay together are the “No” camp.

I’ve heard it suggested quite a few times that this puts the ‘unionists’ at a fundamental disadvantage: they’re trying to get people to vote for a negative result. I therefore thought it would be interesting to run a survey on the opposite question. Here’s the answer, when asked of 1,000 people within Scotland:

“Should Scotland be part of the United Kingdom?”

In other words: in a poll of 1,000 people in Scotland, when asked the reverse of the independence question, there was most definitely not a strong swing toward keeping the union.

You could ask further questions: “Has months of seeing ‘yes’ vs ‘no’ genuinely moved peoples’ opinions toward ‘yes’?”, would the ‘Yes’ campaign have been successful if they had been campaigning with ‘No’ banners for months, etc, but I think there’s enough here to satisfy the smaller question, and to say that the framing of the question does not appear to directly affect the likelihood of someone flipping their vote.

 

Appendix: Poll Details

As per previous surveys I’ve carried out, this was carried out via the web. The results are weighted to match the ‘Internet Population’ of Scotland, which is generally thought to trend slightly younger & slightly more urban than the general population.

For full clarity, here’s the breakdown in the group of respondents:

 

I’ve carried out a series of these polls. You can see two more, with further caveats on the methodology here:

Scotland Poll result: 53.9% Yes

Here are the results of a poll run on a sample of Scottish web users between 7-9 September. The poll reported – when weighted to match the Scottish internet population’s general makeup – a 53.9% ‘Yes’ vote for the question “Should Scotland be an independent country?”

The poll results were from 1,000 people in Scotland (for context, the last YouGov poll was of 1084 poeple). The poll was displayed to web users as they browsed media, mobile, arts & entertainment websites. The question was displayed to 2,873 people, from which 1,000 responded. The “Yes” result was reported with 95% significance (meaning if the same poll were run 100 times, the answer would be “Yes” on at least 95 occasions).

Weighted Results:  “Should Scotland be an independent country?

  • 53.9%  ‘Yes’

  • 46.1% ‘No’

 

Unweighted Results: “Should Scotland be an independent country?”

The 1,000-person sample didn’t exactly match the makeup of the Scottish population (by age & gender), and therefore the above ‘weighted’ results have been altered to take that into account. For complete disclosure I’ve included the ‘unweighted’ results below, which actually lean further toward ‘Yes’. By unweighted results, I mean the results below are the ‘raw’ data, ignoring whether or not the age/gender of respondents matched the general internet users of Scotland.

  • 55.1% ‘Yes’
  • 44.9% ‘No’.

 

Do share this with others if you think they would find it interesting. Feel free to leave any/all comments below.

Appendix: Further Detail:

  • The poll ran & as displayed to a random sample of users within Scotland between 6:36pm on September 7th to 5:31pm on September 9th.
  • There was no “Don’t know” answer displayed.
  • The answers were displayed in the same order each time: ‘Yes’ first, ‘No’ second.
  • The question was worded as per the official question: “Should Scotland be an independent country?
  • There are lots of caveats with data such as this. It is a ‘snapshot’ rather than a ‘prediction’.
  • I have asked the specific ballot question, rather than framing it as “If you were to vote today, would you vote for Scotland to be an independent country?”.
  • I’ve left error bars on the results so that you can see the variability.
  • I included a series of caveats & additional notes on a previous similar poll I ran. You can read those in the ‘caveats’ section of this post.
  • For full clarity, here is the breakdown of respondents, and their bias vs the general ‘Internet Population’ of Scotland

Do share this with others if you think they would find it interesting. Feel free to leave any/all comments below.

 

Postal Code Data Now in Google Analytics

Google Analytics is now recording Post Code data for visitors to websites across Europe.

Rachel McCombie of Air Experiences was the first to spot the change.

Here’s an example for the UK, where over the last few days roughly 5% of ‘city’ traffic has been recorded with a postal code rather than a city name (the percentage varied by account):

(Note that this only contains the first portion of postcodes, which gives a smallish region, but not enough data to personally identify someone.)

The data is being recorded across other European countries too. For example here’s a snapshot of some postal code data being recorded in Germany – home of the toughest data protection laws in Europe. (Across a few accounts, German postal code data was being recorded for roughly 1.5% of all country sessions):

Similar data appears to now be flowing into accounts across many European countries, as pointed out by Benoît Perrotin:

The data appears to have begun trickling in on August 27th, with a much greater flow on the 28th:

Positives & Negatives

There are some big positives of this, but also a few negatives:

Positives:

  • This is great for direct mailers, whose businesses are very much focused around postal regions.
    • If it’s accurate, it allows you to judge response from particular regions.
    • Allows you to attribute sales to catalogues that you previously may not.
  • It’s probably good for charities, political parties, and other campaigners.
    • Many of these businesses have a ‘local’ focus, for example political parties tailoring messaging by postal code, and using local volunteers.
  • It’s good for any business with retail outlets. Rather than the arbitrary ‘city’ names, that often included small towns, postal codes are
  • It also means you can match up your data more easily with other sources:
    • Returns data for retailers.
    • Third party demographic data.
    • Population data, to understand your traffic in areas vs the actual size of the population.

The Caveats:

The first caveat is, we do not know how this data is being collected, or why it seems only to cover a percentage of traffic.

The second caveat is, it’s unlikely that the data here would be completely accurate & comprehensive. That being the case, you’d only ever likely get a sample for any given area, and it would be difficult to tell whether those samples were evenly sized by region (eg. if I’m told I have 100 visits from postcode A and 200 from postcode B, does that mean I actually got double the number of visits from the latter, or just that fewer visits from the first area were correctly classified?)

The biggest caveat on all of this is that – at present – the data is being recorded in the ‘City’ field within Google Analytics. That makes things a bit of a mess: Some of the data is still recorded as city/town names, some is now recorded as postal codes. That means firstly that the data can’t be used with much confidence (eg. if you see a postal code, you have to ask “is that all of the data for that region, or is some of it grouped under a town name somewhere?)

Update: A final caveat is: Martin Macdonald spotted an oddity with an ‘ME14′ postcode appearing to be very popular. On further digging, the same postcodes seem to appear again & again among the top 5 for different accounts. Speculation (from @scottjlawson & @davecatley) is these may be large internet exchanges/providers.

How to Find the Data

The simplest way to reach the data is to navigate to:

  • Audience > Geo > Location.
  • Click the ‘City’ Primary Dimension (just to the top left of the main table listings)
  • Use the search filter box, placing the following filter into it: “[0-9]” (including braces, excluding quotes). This essentially says ‘show me any results that contain any number’, which matches most postal codes across Europe (and of course excludes City names, which do not contain numbers)

Alternatively, the following Google Analytics Custom Report will give you a quick snapshot of Sessions listed by Postal Code and Country:

Thoughts?

My hope is that this data will remain in Analytics. Ideally it would be in an additional dimension (‘Postal Code’) rather than being shoe-horned into the ‘City’ field, and would cover the US and other regions.

If you have any thoughts about any of this, do share them with me (@danbarker) on Twitter, or leave a comment below.

Do English People want Scotland to Stay Part of the UK?

Here are the results of 2 surveys. The first is one that’s been run quite a lot by polling organisations over the last couple of years. The second one is much rarer. Here are the descriptions:

  • Survey 1: A survey of 1,000 people in Scotland, carried out over the web, asking the simple quesiton “Should Scotland be an independent country?”
  • Survey 2: A survey of 500 people in England, again carried out over the web, asking the same question: “Should Scotland be an independent country?”

I thought it was strange the second question had not been asked more often, so thought I would run a poll myself.

Scottish Results

Here are the overall results of 1,000 people in Scotland being asked the question “Should Scotland be an independent country?”

As you can see – very, very close. So close in fact that – if you look at those ‘+/-4.6%’ error bars, it’s literally too close to call based on the 1,000 people surveyed.

(I’ve included error bars, so you can see the margin of error (and whether they are meaningful), and broken them down by age & gender too.)

Scottish Results by Age

Here are the results split by age, for the 2/3 of respondents where the age was known.

As you can see, the largest ‘Yes’ lean is among those 35-44; the largest ‘No’ lean is 18-24. This is interesting, but, as these are small groups of respondents I would not draw any conclusions based on this. (see the error bars, for example)

Scottish Results by Gender

Here are the Scottish results, split by gender:

Again, that’s leaning toward ‘Yes’  for male, and ‘No’ for female, but too close to call.

English Results

I ran exactly the same survey across 500 people in England – asking the question “Should Scotland be an independent country?” (worded exactly, I believe, as the official ballot question).

This time, the results were very, very different:

English Results by Age

Splitting this out by age, the results are very similar across all brackets (albeit note the error bars again here – these are very small samples in each group, so far from exact).

English Results by Gender

Again, splitting by gender we see a similar picture: English people do not want Scotland to be an independent country.

Caveats

It’s always worth caveating this kind of survey (in fact that’s true of almost all data). This is not an election. I did not ask “If you were to vote today, how would you vote when asked the question ‘Should Scotland be an independent country?'” – I simply asked the actual ballot question Scottish voters will be asked.

You’ll notice that I surveyed 500 people in England here, and 1000 in Scotland (note ‘in England’, ‘in Scotland’ rather than English/Scottish). The reason for that was I started by surveying 500 people in each. The “England” results were so conclusive I stopped. There was no clear winner in Scotland, so I ran for another 500 responses. Again, too close to call.

The final obvious caveat is: I haven’t surveyed Northern Ireland or Wales here. If you’d like me to do that, feel free to add a comment on the post. And – if you’d like me to survey more people in England if you feel doing so would alter the outcome – feel free to drop me a note too.

Overall Summary

The polls here are snapshots of 2 particular audiences. Based on those audiences, we can say:

  • The audience within Scotland are not sure whether they want Scotland to be part of the United Kingdom or not. The results are quite literally too close to call. (Voting one way or the other is another matter, where actual risk & proactive effort are both involved)
  • The English audience on the other hand are are very, very, very much swayed one way: they want Scotland to remain part of the UK.

Do share this with others if you think they may be interested.

LinkedIn’s Sneaky UX Trick

Occasionally at the moment when you click a LinkedIn notification on your phone, the LinkedIn app opens and – before you’re taken to the notification – you’re presented with this screen:

That looks fairly mundane at first glance. Often apps present you with information before taking you to wherever you were going. But… if you click ‘Continue’ there, you’re actually saying “I agree to LinkedIn importing my phone address book, and storing all of those personally identifiable details within their database”.

I think that’s a bit sneaky for 3 reasons:

  1. At first glance it’s not obvious that clicking ‘continue’ will do something as big as import your address book (!)
  2. This appears when you click on a notification from your phone (eg. someone new connecting to you). In that context, ‘Continue’ feels like it means ‘Continue on to where we were taking you'; not ‘Continue importing the details of all of my friends/family/colleagues’.
  3. There is no ‘skip this’ option at all. Your 2 choices are ‘Continue’ (presented in high-contrast) or ‘Learn More’ (presented in grey-on-grey text).

I think: it feels like this has been done with the intent of getting people to click ‘Continue’ without realising what they’re doing, or because it appears to be their only real choice.

What do you think?